Returns / Exchanges / Refunds / Cancellation

General Return / Exchanges Policy

Our returns & exchanges policy lasts for 30 days from the date of purchase OR 7 days after the item is delivered.

In the event that your order is eligible for a refund or exchange, the customer will be responsible for return shipping costs. Do NOT send the item back to the "sender address" indicated on the package. Please email us at helpelementsmagic@gmail.com to ask for the refund or new product. 

Return policy does not apply to sale items/ our custom designed items. We do not offer exchanges or refunds after purchase/ order confirmation on these types of items unless the item is defective. Please choose items like this carefully.

Coupon Uses:

No coupon will be apply after placing the order.You may use the coupon for your next purchase. 

Only a single coupon can be applied at the time of placing order. 

Defective or incorrect item(s)

If an item arrives defective or does not match the description on our website or in the photos, and payment is eligible, we will ask you to send a photo of the issue to our support email address. Our support team will review the photos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

Cancellation Policy

$4.95 cancellation fee for system transactions.

We process all orders THE NEXT MORNING to ensure you get your order as fast as possible.

For this reasons, we enforce that any cancellations must be submitted via email helpelementsmagic@gmail.com within 24 hr from the time customer have placed the order. we have an automated system that helps us to process the order with in 24 hr, we need to pay the system transaction which will be charged by customer in case of cancellation.

Once you have crossed the tag time we won't be able to process the cancellation due to automated process & for that reason, it is almost impossible for us to process a cancellation in time.

Incorrect Address

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address. 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering ElementsMagic.com and if you have any questions, please don't hesitate to contact us or refer to our FAQ!

Subscribe